Description: Tablet app built from the ground up with multiple goals in mind - make field technician's day-to-day activity as effective as possible, create an engaging experience that the tech's enjoy using (and stay longer!), reinvigorate a stagnant culture around tech and simple processes.
Process: My team was approached early on to recreate everything about how field technician team works. The team envisioned a whole new experience; from simple interaction w/ the tool, to how these employees are rewarded for effective work. One of the biggest challenges we overcame, was selling the proposed sweeping changes to a huge business team. One of the artifacts we created to help prove the value was an InVision prototype.
Involvement: Sole UX Designer and project lead. Conducted initial user research, prototyping, and strategy. Also moderated usability testing with technicians and pitched ideas to business team. Delivered wireframes, personas, testing results, and flows to UI team.
