Leadership Experience

A track record of building products, scaling teams, and driving business outcomes across consumer and B2B.

Business Lead

Tickets.com by Vivid Seats
2025 - Present

Founded and scaled a new business line from concept to $40M+ annualized gross order value. Full P&L ownership with responsibility for strategy, operations, product development, and team leadership.

Key Responsibilities & Achievements

  • Identified market opportunity and built business case for executive approval
  • Scaled from $0 to $40M+ annualized run rate in under 12 months
  • Own full P&L including revenue, costs, and margin optimization
  • Lead cross-functional team across product, engineering, operations, and partnerships
P&L OwnershipBusiness Strategy0→1 BuildingOperationsGo-to-MarketTeam Leadership

Head of User Experience / Sr. Manager of UX

Vivid Seats
2023 - Present

Lead B2B and consumer product design strategy for 12 global squads, driving measurable business outcomes for 600M+ users. Direct report to CPO with full accountability for design org transformation.

Key Responsibilities & Achievements

  • Restructured design org from in-house agency to embedded squads aligned to business OKRs
  • Delivered +30% web conversion lift driving $1B+ in incremental annual GOV
  • Established experimentation culture with 40+ A/B tests in year one
  • Built and mentored team of 11+ designers and researchers
Org DesignProduct StrategyExperimentationCross-functional LeadershipTeam DevelopmentAnalytics

Director of Product Design

SpotHero
2018 - 2023

Directed UX for 10+ product teams, aligning design craft with business outcomes. Partnered with C-suite to define long-term product vision and drive global market expansion.

Key Responsibilities & Achievements

  • Built and scaled design team through Series D growth phase
  • Developed three designers into leadership roles
  • Led product strategy for global market expansion
  • Created high-ownership design culture that accelerated delivery 60%
Product StrategyTeam DevelopmentGlobal ExpansionDesign CultureExecutive Partnership

Senior Product Designer

SpotHero
2016 - 2018

Led end-to-end product design for consumer and B2B experiences. Established design systems and research practices that scaled across multiple product teams.

Key Achievements

  • Designed and launched mobile app with 4.8+ App Store rating
  • Created design system adopted across 8+ product teams
  • Established user research program and testing protocols
Mobile DesignDesign SystemsUser ResearchCross-platformB2B Products